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Frequently Asked Questions

GENERAL

Affiliation With Hirsch Brand: Dressmywatch.com is an official and authorized distributor of Hirsch Brand products, in the United States. Dressmywatch.com and it's subsidiaries are independently owned and operated. 

ATTENTION: Review this section prior to making any purchases through this website. Customers should return to this section from time to time to be familiar with any changes that may be implemented. Policy revisions are subject to change without notice.

PRICING: Price and business policies may be subject to updates, corrections, or changes at any time without prior notice. Dressmywatch.com standard sales practice is to the offer the most competitive pricing in the market for the products, brands, quantity, and quality of the products being offered. Comparisons with other vendors are sometimes difficult because the product being compared is not an exact comparison.

AVAILABILITY: Availability of product may change without notice. Dressmywatch.com  is a distributor and is not responsible for unavailability of merchandise, whether discontinued or still in production.

In the completion of orders, product substitution of comparable items may occur in order to meet order quantities or goods may be placed on backorder. Product substitution is decided by dressmywatch.com management, and client consultation will be solicited should management deem it necessary.

PURCHASE ORDERS (P.O.'s) / INVOICES: The minimum amount required to place a purchase order is USD$100.00

TERMS AND CONDITIONS: All information contained in this website is copyrighted and may not be used without written consent fromdressmywatch.com and/or the manufacturers whose products are represented.

Browsing of this Site is done at the risk of the user. Dressmywatch.com and any other party involved in the development, creation, and delivery of this site shall be held harmless and not liable for any direct, indirect, consequential or punitive damages arising out of access to, or use of this site.

CREDIT APPROVAL: All orders are subject to credit approval. Dressmywatch.com utilizes several methods to verify credit card transactions. If problems arise in obtaining credit clearance, we may contact the customer via email or telephone and attempt to resolve the issues, or at our option, we may choose to void the order if acceptable credit approval is not obtained.

Dressmywatch.com may from time to time revise the contents of these policies. We strongly suggest that the user to periodically review the contents of the policies, terms & conditions to be aware of any revisions and impact those revisions may have to the user.

RETURNS AND EXCHANGE POLICY:

Clients of dressmywatch.com must inspect all packages and goods at the time of receipt. Any damage or indication of damage must be noted on the freight receipt at the time of delivery.

 All returns require a Return Authorization Number (RA#). Our Customer Service Department must be contacted to obtain the correct RA# for return shipments. The assignment of an RA# does not automatically assure a credit will be issued. All returns must show the Return Authorization Number on the outside of the packaging and on any related correspondence. Items must be returned within 30 days of the invoice date. Use the address below for product returns.

 

Dressmywatch.com

Attn. Product Returns, (RA #____)

7350 NW 35th Ter

Miami, FL 33122-1532

 

Returned items must be in new and unused condition and contained in the original package/packaging materials.

Returning items must be returned, and freight prepaid. Items ordered in error may be returned for exchange, on certain occasions, a 20% restocking fee may apply. Outgoing freight and handling charges are not refundable unless product return stems from adressmywatch.com shipping or order error. Freight/insurance on returned items must be prepaid by the customer.

Returned items not meeting the requirements above will not be accepted or received and no exchange or refund will be issued. 

Refunds for purchases with being credited or deposited back to the original form of payment. Any pending or applicable fees as for restocking, shipping & handling, incomplete and/or returned orders, etc. will be discounted off the total amount to refund. 

The customer bears the responsibility for goods damaged during the returned shipping process and will not receive proper credit if the goods are deemed unacceptable for resale.

We offer a 30-Day Return Policy for any unopened merchandise.

If you ordered the wrong batteries or no longer need the batteries you purchased you may return them for a full refund. However, it will be the buyer's responsibility to ship the item back and a 10% restocking fee will be applied to your payment option.

If there was an issue with your batteries please leave us a message, or dial our Toll-Free number 1-866-999-2355.

If you would instead prefer an exchange (due to the error of purchase or issues with the product/packaging) please contact us and provide your order number, SKU, and the item you would like to exchange it for. Additional fees may apply, as well as any difference of price in between the specified items for exchange.

After the original item is returned the buyer will receive full credit for their order to make a new purchase.

If this exchange was due to ordering the wrong batteries the buyer will be responsible for the shipping cost to return their item and the shipping cost for the new item sent in exchange.